Elite World Grand Istanbul Küçükyalı

This second Vist. I would like to express my sincere gratitude for my wonderful stay at your exceptional hotel during my visit to the city from May 19 to May 31, 2024. The staff was incredibly friendly and helpful, and the room was spotlessly clean and very comfortable. I thoroughly enjoyed the delicious breakfast, the excellent hotel amenities, and the wonderful swimming pool, health club, and 15th floor restaurant. The location of your hotel was also fantastic, with the Hill Town Mall conveniently located nearby. This allowed me to easily do some shopping and exploration during my free time. The hospitality at your hotel is truly outstanding, and I would highly recommend staying at your hotel to anyone visiting the area. I look forward to visiting your hotel again in the future. With my deepest thanks and appreciation, Algorashi, Turki

To the esteemed General Manager of Hotel, I hope this letter finds you well. I would like to sincerely apologize for the misunderstanding that occurred during my stay at your wonderful hotel. I would like to clarify some matters that may have contributed to this miscommunication. Firstly, I want to emphasize that the service I received from your staff was of the highest caliber. They treated me with utmost professionalism and kindness, providing me with everything I needed during my stay. However, it seems that there was a misunderstanding at times, which caused me some inconvenience and disturbance. I acknowledge that I played a role in this misunderstanding, . I was not clear in describing the requirements I wanted, which led to some confusion and lack of understanding. I fully understand that this misunderstanding is not reflective of the way your esteemed hotel deals with its guests. Therefore, I would like to express my deep gratitude and special thanks to you as the management for your generosity and great understanding in handling this misunderstanding. You have truly demonstrated a spirit of care for guests and a dedication to providing an exceptional stay experience. I am grateful to you for all the efforts you have made to make my stay comfortable and remarkable. You may have faced challenges in dealing with me and the misunderstanding, but you handled them with utmost professionalism and friendliness. Once again, I sincerely thank you for your hospitality and flexibility in handling the situation. I promise to continue looking at your hotel with love and respect, and I will recommend my friends and family to experience a stay at your wonderful hotel.

They had coffee and tea in the room along with bottled water. The Turkish Bath Spa was nice. I did not get any services there I just used the amenities. I lost $100 Euro as it fell out my pocket. This was in the room with the breakfast buffet. When I asked if it had been turned in the food and beverage manager had it in an envelope.

‏The reception, especially Mr. Hassan, is excellent and very helpful. Right man in the right position

The Hotel was great with facilities we reserved 6 rooms and they have arranged wedding party for 41 people with food and drinks in the court yard which was nicely laid out and well manged professionally organised we all had a great enjoyable evening. I have stayed there for 6 nights it was a very pleasant experience I made a full use of the Spa, outdoor swimming pool and bar very polite and helpful staff all across the hotel. The room was good size with Mini bar and a great view of the islands...